As your Member and Guest Services Specialist, and as the front desk girl, I get a lot of phone calls and questions about membership, our website, and event registration. There have also been several updates over the last year that I want to be able to communicate to you. So this blog is meant to be informational, answer some frequently asked questions, and to update you on how to maximize the use of your Member Portal.
How do I log in to my Member Portal?
It’s important that you remember that your entire company shares a membership (unless you joined as an individual), therefore your entire company also shares a username and password. By default, your username is your company email address – which may be different from your personal email address. Often times, a company email starts with firstname.lastname@example.org or something similar. Also by default, the password is typically the last four digits of your work phone number.
If you are experiencing difficulty logging into your member portal, click on the button “Click here for personal login information” and they will ask you for your company email address and they will send you an email with your password.
If you need further help with this, feel free to call your favorite Chamber staff member and they’ll be able to provide you with your portal login information as well.
How do I change my username and password?
Once you have successfully logged into your portal, you are brought to the Members Only “home page” that looks like this:
Under the “Quick Links” on the right hand side, click on the “Change Username/Password” link. From there, you can input your new username and password.
** Please Note: Since this is the username and password for your entire company, make sure you share the information with your employees and co-workers that attend Chamber events! Otherwise they won’t be able to log in! Each employee does NOT receive their own login! **
If you’ve changed your username and password, and can’t remember what you changed it to, feel free to call the Chamber office and we can get it for you!
How do I update my contact information?
It’s important you keep your listing as up-to-date as possible. This information shows on your listing! So if you get a new address, phone number, website or contact person, we want to have the most accurate information for your business so potential clients and customers can find you!
From the Members Only home page, click on “Update Your Contact Information” under the “Quick Links” on the right hand side. There are many things you can do from here:
- Update your employee list which includes their names, emails, titles, whether they receive communication from us, and you can also update your main contact.
- If you click on “Edit My Profile,” you can edit your businesses “General Information”: Your company name, address, phone number, email address, and website.
- New feature! Under the “Directory Listing” tab on the left, you can update and edit your categories, keywords and primary listing. This is VERY important because this is how the public can find you on our website!
- Also, please note that you are given the option to include a “Description” and a “Short Description” in this tab – Leave this blank unless you would like to upgrade your listing to a Level 3, 4, or 5. Contact Gina Rieck for more information on your listing upgrade!
- New feature! Another new feature in this tab is including your social media links on your listing! Copy and paste the direct links to your businesses Facebook, Twitter, LinkedIn, Pinterest, YouTube Channel, Flickr, Google+, Instagram, and FourSquare. This will help other Chamber Members, potential clients and customers find you on the web and follow you in the social media world!
If you have any questions about this, please don’t hesitate to contact myself (Briana Koehn) or another staff member. We’d be happy to help!
What else can I do in my Member Portal?
Aside from updating your username and password, and keeping your contact information up to date, you can pay any open invoices by clicking on “Pay Your Bills,” you can measure your Return on Investment by running your Referral Report, you can view the most current Membership List alphabetically (this exports as a PDF that’s ~90 pages, so it might take a while to download!), you can add your Member-to-Member and Member-to-Public coupons and discounts (Please note that you can have a total of 2 coupons – one of each!), and you can also submit an event to our Community Calendar!
Please keep in mind ANY updates you make to your profile, coupons, events, job bank, etc. come to us for approval BEFORE displaying on the website! So don’t panic if they don’t show up right away, it is in the que for approval.
Did I register for that Chamber Event?
A FREQUENTLY asked question! If you are logged into your member portal, to the left of the “Quick Links” there is a bolded section titled “My Events.” If you have registered for an event, it will display the Event Title, the item purchased (Admission, Sponsorship, etc.), the quantity of that item purchased, and the amount you paid. If the event you are looking for isn’t displaying, you have not yet registered for that event! Easy enough!
If you have a press release that you want to share with our members, sent it over to Patty LeDuc for posting in the Member News! It’s FREE for you and sometimes, a 100 word blurb in Chamber Connection isn’t enough space!
Is your company or place of business hiring? Post the job description in our Job Bank! This is another free benefit exclusive for members!
How to post a job:
Under the “News and Media” tab at the top of the website, drop down to the “Job Bank.” Under the employers column, click on “Post a job, now!”
If you aren’t logged into the Member Portal, it will prompt you to do so here!
Fill out the form as best as you can and click “Submit” at the bottom. The form will be sent to a staff member for approval and you should see your job post within 24 hours.
How do I register for an upcoming Chamber event?
At the top of our website, hover your mouse over the “Events” tab and click on “Chamber Events”
Find the event you wish to register for and click on it. This will redirect you to a page with more detailed information about the event, where it is being held, the time of the event, event sponsors, and more! Click on the green “Register” button at the top or bottom of the event.
Select the item you wish to purchase and enter the quantity (sometimes there is exclusive Member pricing for Chamber events. If you are not logged in, there will be a button that will allow you to do so and then you will have access to Member pricing.)
Input your information (First and Last Name, Organization, Address, Email, Phone Number), enter your credit card information and billing address, and then let us know who is attending the event. This last step is important for check-in purposes!
Once you click Submit Registration, you will be redirected to a confirmation page with the details of your registration. New feature! At the top of this page, you can see that you are able to share with your social media networks that you are attending that event! Share it on Facebook, LinkedIn and Twitter to your friends and followers!
You will also receive a confirmation email right away that can be used as a receipt for your records. If you were not redirected to a confirmation page, or receive a confirmation email, your registration did not go through! If you experience any difficulty registering for an event, call me at (586) 731-5400 ext. 11 and I can help you out!
I hope this blog has helped answer some questions about your Member Portal, and I hope you found the new updates and features helpful! Thank you for joining me on a tour of your Member Portal, and as always, contact me with any questions you may have!